Terms & Conditions

We recommend reading our Terms and Conditions, as well as the General Rental Conditions, as you will be asked to confirm that you have read and understood them before your reservation can be confirmed.

1. This contract allows you to use this website, please read it carefully. By using, viewing, transmitting, storing, or otherwise using this website, the services or functions offered on it, and/or its contents, you agree to each of the terms and conditions outlined below.
   If you have any questions, please contact booking@honestransfers.com or use our contact form.
   If a court of competent jurisdiction determines that any clause of these terms is invalid, such invalidity shall not affect the validity of the remaining clauses of these terms, which shall remain valid.
2. The information you provide about yourself will only be used by HONEST Transfers following our Privacy Policy. By providing your age and accepting responsibility, you declare and warrant that you are at least 18 years old and have the legal capacity and right to enter this Contract and to use the website following the terms and conditions specified herein.
3. It's important to carefully review the details of the reservation upon receiving it. If you wish to cancel or change the reservation, there will be no charge if this is done at least 24 hours before the scheduled time. Reservations cannot be modified within 24 hours before the transfer, exceptions will only be made if there is a change in flight details. If you wish to modify or cancel your reservation, we must receive confirmation by email or mail from the person who made the reservation. We will only accept confirmation from the person who made the original reservation.
4. The full payment of the service price is made at the time of booking via bank transfer, cash, or credit/debit card.
5. You must inform us of any special requests at the time of booking. We will make every effort to process all such requests; however, we cannot guarantee that they will be fulfilled, and we will not be held liable if they are not. You will be notified if your request cannot be honored.
6. In the event of force majeure requiring the cancellation or alteration of any service due to unforeseeable circumstances beyond our control, HONEST Transfers will not provide any compensation. Such circumstances include, but are not limited to, accidents and related delays; unplanned protests; organized demonstrations and riots; police operations; unforeseen road hazards; terrorist activity and its consequences, or the threat of such activity; civil unrest; the act of any government or any other national or local authority; industrial action; natural or nuclear disaster; fire and adverse weather conditions or similar events beyond our control.
7. When there is a flight delay which results in a wait of 3 hours or more for a client airport pickup, a service fee will be charged in addition to the service provided upon the client's arrival.
8. Upon the flight arrival, HONEST Transfers will wait for a maximum of 1 hour unless the client contacts the driver or HONEST Transfers to report their delay.
9. The billing amount for unforeseen circumstances at the airport will be the minimum service fee stipulated for the requested vehicle.
10. The following criteria will be used to calculate the hours and kilometers of services: the hours and kilometers will start counting from the time and place agreed upon with the agency and/or the client and will end at the location where the service concludes, and the client leaves the vehicle.
11. Service cancellations must be made via email to booking@honesttransfers.com a minimum of 24 hours prior to the reservation if the service is outside the Andalusian Community, 6 hours if the service is outside the province of Málaga, and 3 hours if the service is within the province of Málaga. Failure to do so will result in the full service being billed.
12. According to Spanish law, R.D. 1428/2003 of November 21st, regarding General Traffic Regulations, it is unlawful to travel with minors without using an approved restraint system adapted to their size and weight. Therefore, customers who do not bring their own approved baby seat or do not request it in advance through the agency (indicating the weight or approximate age of the child) will not be provided with service and will be billed for the full service.
13. Furthermore, a minor traveling in any of our vehicles occupies one seat, just like any other person, and clients may not exceed the maximum number of seats allowed for each vehicle category (4 in a standard car and 7 in a minibus.)
14. LUGGAGE: As a passenger, you may carry one standard checked baggage suitcase weighing up to 32 kg (70.5 lbs), with maximum dimensions of 158 cm (62 inches) length + width + height, and one carry-on bag measuring a maximum of 55 x 25 x 35 cm (length + width + height) and weighing up to 18 kg (40 lbs) per person. The total dimensions of your carry-on luggage must not exceed 115 cm (45 inches), including wheels. HONEST Transfers advises you to take note that the sedan car trunks can only accommodate up to 2 checked baggage suitcases. If you are traveling with two or more companions, or if you wish to carry luggage that exceeds the free allowance, HONEST Transfers recommends booking another car category.
15. For clients traveling with children, we offer booster seats and baby seats available for a cost of €5 each.
16. To avoid potential issues during service, we recommend that clients with a lot of luggage (suitcases, golf clubs, and excess normal luggage) request a minivan for their needs, as other cars have standard trunks. If an issue arises, the client is responsible for paying for an additional car, unless otherwise approved by HONEST Transfers.
17. The cancellation or modification notification timeframe is from 8:00 AM to 8:00 PM.
18. When services already received by HONEST Transfers are resent without clearly specifying this fact in the request email to booking@honesttransfers.com, the agency/client will be responsible for any possible duplications resulting from such resent messages, with each of them being billed accordingly.
19. The deadline for making claims regarding transfers from HONEST Transfers will be 30 days from the date the service was provided.
20. We reserve the right to modify these terms and conditions as we deem appropriate and publish the new version on our website; once this is done, all use of our website will be governed by that version. You should regularly review the terms and conditions posted on the website. The terms governing the acquisition of any service will be the terms in effect at the time you make your request.
21. For any doubts that may arise regarding the application or compliance of this contract, the parties expressly submit themselves to the Courts of Granada, waiving any other jurisdiction that may correspond to them.
22. By the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you about the inclusion of your personal data in the files under the responsibility of HONEST TRANSFERS SL, authorizing it to process the data to which it has access because of the requested service. The client has the right to object to the processing of any data that is not essential for the provision of the service and to their use for any purpose other than maintaining the PROVIDER/CLIENT relationship. The client may exercise their right of access, rectification, cancellation, and opposition to their data at any time by notifying HONEST TRANSFERS SL, via email (booking@honesttransfers.com) addressed to: HONEST TRANSFERS SL, C/ Ave Marina, 2 - 1º B - Edf. Los Bucaneros - 29630 Benalmádena Costa – Spain

Legal Notice HONEST TRANSFERS

Law on Internet Society and E-commerce Services (LSSICE )

HONEST TRANSFERS, SL, responsible for the website, hereinafter COMPANY, makes this document available to users to comply with the obligations outlined in Law 34/2002, of July 11, in the Law on Internet Society and E-commerce Services (LSSICE), BOE No. 166, as well as to inform all users of the website about the conditions of use.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provisions applicable. HONEST TRANSFERS, SL reserves the right to modify any information that may appear on the website, without prior notice or informing users of such obligations, understanding that the publication on the HONEST TRANSFERS, SL website is sufficient.

1. IDENTIFYING INFORMATION

Domain Name:honestransfers.com
Commercial Name: HONEST TRANSFERS
Corporate Name: HONEST TRANSFERS, SL
NIF: B16977969
Fiscal Address: C/ Ave Marina, 2 - 1º B - Edf. Los Bucaneros - 29630 Benalmádena Costa – España.
Telephone: 680598616
E-mail: booking@honestransfers.com
Commerical Registry of GRANADA 1/2021/7.425,0, diario 157 , asiento 1020

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and/or graphics, are the property of the COMPANY or, if applicable, have a license or express authorization from the authors. All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public records. Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution, and commercialization require the prior written authorization of the COMPANY. Any unauthorized use is considered a serious infringement of the intellectual or industrial property rights of the author.

The designs, logos, text, and/or graphics not owned by the COMPANY and that may appear on the website belong to their respective owners, who are responsible for any possible controversy that may arise regarding them. The COMPANY expressly authorizes third parties to directly link to specific contents of the website, and in any case to redirect to the main website of honesttransfers.com.

The COMPANY acknowledges in favor of their holders the corresponding intellectual and industrial property rights, and the mere mention or appearance on the website does not imply the existence of rights or any responsibility for them, nor does it imply endorsement, sponsorship, or recommendation by the COMPANY.

To report any information regarding possible infringements of intellectual or industrial property rights, as well as any content on the website, please write to the following email address: booking@honesttransfers.com.

3. DISCLAIMER OF LIABILITIES

The COMPANY is exempt from any liability derived from the information published on its website if it has no effective knowledge that this information has been manipulated or introduced by a third party unrelated to it, or, if it does, has acted diligently to remove the data or make access to it impossible.

Use of Cookies
This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and display of the site. The cookies used are temporary in nature, with the sole purpose of making navigation more efficient, and disappear when the user's session ends. In no case do these cookies provide personal data by themselves and will not be used to collect data themselves.

By using cookies, it is also possible for the server where the website is located to recognize the browser used by the user to make navigation easier, allowing, for example, access for users who have previously registered to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit.

They can also be used to measure audience, traffic parameters, control progress, and number of entries, etc., in these cases, cookies are technically necessary but beneficial for the user. This website will not install indispensable cookies without the prior consent of the user.

The user can configure their browser to be notified of the reception of cookies and to prevent their installation on their device. Please consult your browser's instructions for more information on how to do this.

Link Policy

It is possible to redirect users of this website to content on third-party websites. Since the COMPANY cannot always control the content introduced by third parties on their respective websites, they do not assume any responsibility for such content. In any case, they will proceed to the immediate removal of any content that may contravene national or international legislation, morals, or public order, proceeding to the immediate removal of the redirection to said website, and informing the competent authorities of the content in question.

The COMPANY is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allow third parties to independently publish content on the COMPANY'S website. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, all users, authorities, and security forces, may actively collaborate in the withdrawal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties, or morality and public order. If the user believes that there is any content on the website that could be classified as such, they are requested to notify the website administrator immediately.

This website has been reviewed and tested to ensure it functions correctly. In principle, proper operation 365 days a year, 24 hours a day, is guaranteed. However, the COMPANY does not rule out the possibility of certain programming errors, or the occurrence of force majeure events, natural disasters, strikes, or similar circumstances that may make access to the website impossible.

IP Addresses

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file that allows subsequent data processing to obtain purely statistical measurements including the number of page impressions, the number of visits made to web servers, the order of visits, the access point, etc.

APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish law shall apply, to which the parties expressly submit. The courts and tribunals of the USER's domicile or the place of performance of the obligation shall be competent to resolve all conflicts arising from or related to its use.

HONEST TRANSFERS PRIVACY POLICY

1. USER INFORMATION

Who is responsible for processing your personal data?

HONEST TRANSFERS, SL is the controller of the personal data of the USER and informs you that this data will be processed following the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD).

What do we use your personal data for?

To maintain a commercial relationship with the user. The operations included in processing are:

Sending advertising or commercial communications by email, SMS, MMS, social networks, or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the COMPANY and will be related to its products and services, or those of its partners or suppliers, with whom it has reached an agreement for promotion. In this case, third parties will never have access to personal data.

Conducting market research and statistical analysis.

Processing orders, requests, responding to inquiries, or any type of request made by the USER through any of the contact forms made available on the COMPANY's website.

Sending the online newsletter about news, offers, and promotions in our activity.

Why can we process your personal data?

Processing is authorized by Article 6 of the GDPR as follows:

With the consent of the USER: sending commercial communications and the newsletter.

In the legitimate interest of the COMPANY: conducting market research, statistical analysis, etc., and processing orders, requests, etc., at the request of the USER. 

How long will we keep your personal data?

It will be kept only as long as strictly necessary for processing or if there are legal reasons that require its custody. When your data is no longer necessary for these purposes, it will be deleted with adequate security measures to ensure the anonymization of the data or its destruction.

To whom do we provide your personal data?

No personal data will be shared with third parties unless it is necessary for processing purposes, or required by our communications service providers, with whom the COMPANY has signed confidentiality and data processing agreements required by current privacy regulations.

What are your rights?

A USER’s right include:

The right to withdraw consent at any time.

The right to access, rectify, move, and erase data, and the right to restrict or object to its processing.

The right to file a complaint with the supervisory authority (www.aepd.es) if you believe that the processing does not comply with current regulations.

Contact details to exercise your rights:

HONEST TRANSFERS, SL. C/ Ave Marina, 2 - 1º B
Edf. Los Bucaneros - 29630 Benalmádena Costa - España
E-mail: booking@honesttransfers.com

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

Users, by checking the corresponding boxes and entering data in the fields marked with an asterisk (*) on the contact form or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to meet their request by the provider, with the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the COMPANY is truthful and is responsible for communicating any changes to them.

The COMPANY informs that all data requested through the website is mandatory, as it is necessary for the provision of an optimal service to the USER. If all the data is not provided, the COMPANY cannot guarantee that the information and services provided will be fully tailored to their needs.

3. SECURITY MEASURES

Following the provisions of current regulations on the protection of personal data, the COMPANY complies with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and with the principles described in Article 5 of the GDPR, by which they are processed lawfully, fairly, and transparently, and are adequate, relevant, and limited to what is necessary for the purposes for which they are processed.

The COMPANY guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD to protect the rights and freedoms of the USERS, and has provided them with the appropriate information so that they can exercise them..

For more information about privacy guarantees, you can CONTACT the COMPANY at HONEST TRANSFERS, SL C/ Ave Marina, 2 - 1º B - Edf. Los Bucaneros - 29630 Benalmádena Costa – España
E-mail: Bbooking@honesttransfers.com